Orka Health App is one-stop access to your personalized hearing experience. Its features include:
Orka Health App is available in App Store and Google Play. Or, simply scan the QR code below to download the app.
Some features of hearing aids require internet access, such as the following:
You are required to access the app during the initial setup of your Orka Two for synchronization of hearing profile based on your audiogram. If you don't have an audiogram, you're advised to take our in-app hearing screening. This ensures your hearing aids are optimally programmed to your hearing level, providing you the best possible hearing experience.
After the initial setup, you may use your hearing aids without using the app. The app is designed to enhance the overall user experience by providing additional controls and customization options, but it is not neccessary to operate the hearing aids.
Other than controlling your Orka Two with the app, you can also use the buttons on the charging case to adjust volume and change between the hearing aid programs.
Having hearing aids that are programmed to your hearing level ensures you the best possible hearing experience. The screening helps determine the quietest sounds you can hear at different frequencies. Thus, you should take the in-app hearing screening if you don't have an audiogram.
The in-app hearing screening is calibrated with Orka Two hearing aids for more accurate results compared to common online hearing screening.
Before the screening, you will be guided and instructed by Orka's interactive animated tutorial. During the screening, make sure you tap on "I hear the beep" whenever you hear the tone presented. Once the screening is complete, the screening results will be shown and can then be used to customize your hearing profile by tapping on "Generate hearing profile".
No, the in-app hearing screening cannot replace a clinical hearing test conducted by a hearing care professional. It can be useful as preliminary, self-administered screening tools to find out your estimated hearing level and the results can be used to program your Orka hearing aids.
Yes. Tinnitus could affect your screening results by making it harder for you to identify the pure tone you hear during the screening process.
If you have any concerns about the results, you're recommended to vist a hearing clinic and consult an audiologist or hearing care professional in your area for comprehensive evaluation.
If you have never had your hearing tested before, and are wondering if you need hearing aids, Orka online hearing screening can give suggestions, and let you know if Orka hearing aids can help with your current hearing loss. You may use the results to get a customized hearing solution with Orka hearing aids.
*Orka online hearing screening is not to replace a professional clinical hearing test. It is for informational purposes only.
An online hearing screening gives you a preliminary assessment of your current hearing ability. While it is not a replacement for a clinical evaluation conducted by a hearing professional such as an audiologist, it can still provide valuable insights. From an online hearing screening, you can learn:
*It is important to note that online hearing screening have limitations and cannot replace a professional hearing assessment. Factors like the quality of your headphones or speakers, environmental noise, and the absence of bone conduction testing can affect the accuracy of the screening results. If you suspect you have hearing difficulties or your online screening results indicate a potential issue, it’s crucial to consult an audiologist or hearing care professional for a comprehensive evaluation and personalized recommendations.
To conduct an online hearing screening, you will need the following:
No, none of the online hearing screening can replace a professional hearing assessment in the current marketplace. Our online hearing screening is developed by a team of leading sound engineers and audiologists. It can provide insights into your hearing ability and let you know if Orka can help with your hearing loss.
Yes. Tinnitus can affect your screening results by making it harder for you to identify the sounds you hear during the screening process.
We accept a variety of payment methods, which include:
Your payment may be declined for various reasons. Please double check the following:
You should see a doctor, preferably an Ear-Nose-Throat (ENT) specialist, if you have any of the problems listed below:
It's highly recommended to have an audiogram before purchasing Orka hearing aids. As it can be used for the customization of your hearing aids to ensure an optimal hearing experience.
If you don't have one, you can take Orka's proprietary in-app hearing screening. The screening is calibrated with Orka hearing aids. Its results can be used to program your hearing aids as well and create a customized hearing profile for you.
AI DeNoise is Orka's proprietary noise reduction feature that is developed using machine-learning algorithms. It empowers Orka hearing aids by filtering out background noises while enhancing human voices in real-time. With the advancement of AI DeNoise, sound filters in Orka hearing aids and can self-adapt to changes that take place in your surroundings. This detects and reduces noises without extra effort. Orka presents you with a hassle-free experience that's smoother than basic noise reducing preset patterns.
Yes! With advanced connectivity feature, you can pair up to 8 Bluetooth®devices simultanesouly, two of which can be actively connected at any one time.
There are two hearing aid programs in Orka Two:
Normal Hearing Program: With the adaptive environmental classifier feature, Orka Two optimizes your hearing experience by recognizing and automatically adapting to most of your listening situations.
In Noise Heairng Program: Orka Two offers directionality feature which improves your listening performance in noisy environments by focusing on speech in front of you.
Orka Two is a rechargeable hearing aid using built-in lithium-ion battery. Unlike traditional hearing aids, there is no need for frequently replacing disposable batteries.
No, Orka Two is rechargeable hearing aids using built-in lithium-ion battery.
Orka Two is currently available in white only.
Your Orka box comes with all the necessary accessories including wax guards, domes and a brush. An Orka Hearing Care Professional will demonstrate how to do the daily cleaning and maintenance using these accessories during a remote consultation session. You can also refer to our how-to video series for help. For further assistance, feel free to email us directly.
Absolutely yes! We welcome you to have a free consultation with an Orka Expert before your purchase if you're unsure whether you need hearing aids.
With Orka's professional support team and all-inclusive services, you can get specialized hearing care just as good as in clinic, yet in a more convenient way. The best practice is to make full use of our remote care services so that your hearing aids can always work at their best and your concerns can always be addressed without even the slightest delay.
Getting hearing aids is not a once-and-for-all solution. Complementary services are equally important to make sure your hearing aids are perfectly tailored to your own lifestyle and preferences. That's where Orka Remote Care comes into play, serving you every step of the way from virtual unboxing, hearing health consultations to remote adjustments and technical support, all of which can be done digitally with no office visits required.
When you purchased Orka hearing aids you may have been scheduled for, or offered a link to schedule a Welcome Call appointment. We understand that the use of new hearing aids can be challenging in the beginning. The Welcome Call connects you with your assigned Hearing Care Professional and you'll have the opportunity to ask them any questions or for specific advice you may need. Your hearing care professional will remain available as you begin your hearing journey and assist you every step along the way.
Orka's hearing care professionals will talk with you to ensure you're doing well with Orka hearing aids. Our experienced, knowledgeable and friendly hearing care professionals are ready to answer your questions. During the call, if needed, they could guide you through the initial setup of your hearing aids and Orka Health App.
If you've already completed the initial setup before the Welcome Call and have uploaded your audiogram, it's essential to sync your hearing profile so that your hearing aids are programmed to your hearing levels. If you don't have an audiogram, you can take our in-app hearing screening to customize your hearing aids.
Please note that the new sound experiences of using your very first hearing profile created based on your audiogram or the results from in-app hearing screening may not be as good as you expect. If you have such experience, it's important to let our hearing care professionals know during the call. They can make sound adjustments to ensure optimal and comfortable sound quality tailored to your specific hearing needs.
During your first remote consultation, you have a video meeting with Orka's Hearing Care Professionals, where they show you all the necessary steps to quickly get started with the hearing aids, including:
FYI: The session is completely flexible and our Hearing Care Professional is there to answer whatever questions you may have.
The first fit of your hearing aids is just the beginning. There is an adaption stage that each user will have to go through when they start wearing the devices. While some may get used to them very quickly, it takes longer for others. And the follow-up consultations are there to get your hearing aids checked by a Hearing Care Provider so that they can make adjustments to the devices and make sure the adaptation goes smoothly for you.
Remote Care Services are totally free of charge for all Orka users. And you can always access our remote care services by booking a session via the ORKA Health App or email.
When your order is shipped, you should receive an email with tracking information. Click on the provided tracking number to track the status of your shipment on the carrier’s website.
You can also check the detailed shipping information through My Order in your account. Click "view more" to see your order summary.
Yes! If you return the product in the condition it was received, without any damage due to misuse, and your return request is made within the forty-five (45) day trial period, you will be entitled to a full refund.
*Please note that once we process your return request and send you a return label, you will have 30 days to send your devices back to us to be eligible for a refund.
Refunds will be processed in the method of payment used at the time of purchase and paid within 7-10 business days after your return is accepted.
If you placed your order with Affirm's installment plan, a refund will post to your Affirm account once we process your returns. Please refer to your Affirm account for refund details.
Coverage from insurance companies will vary depending on insurance benefit periods, amounts, and ages. While most insurance companies regard hearing aids as alternatives and offer little to no hearing aid coverage, some insurance companies may still offer a certain level of coverage.
To determine if your health insurance covers hearing aids, check with your individual plan. You may check with your insurance provider to find out more details. Please note that you may require a medical diagnosis of hearing loss administered by a qualified audiologist.
If you are eligible for a hearing aid benefit, you can file a claim for an insurance reimbursement using our official receipt. Orka is happy to provide further assistance if needed. Feel free to contact us. We are always happy to help!