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Common Questions


Orka Two is for individuals with mild to moderately-severe hearing loss. If you are unsure of your hearing level, you can take our online hearing screening to find out if you are the right candidate. You can also take our questionnaire here.
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Yes! Your Orka Two can be programmed to your hearing loss based on the audiogram that you provide to us. You can also program your hearing aids by generating a hearing profile with the results of the in-app hearing screening.
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Yes! You can schedule an appointment with our hearing care professionals to have your Orka hearing aids adjusted to your hearing preferences. These adjustments are made based on your audiogram or the results of the in-app hearing screening. They can be done synchronously and asynchronously at your convenience.
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AI DeNoise is Orka's proprietary noise reduction feature that is developed using machine-learning algorithms. It empowers Orka hearing aids by filtering out background noises while enhancing human voices in real-time. With the advancement of AI DeNoise, sound filters in Orka hearing aids and can self-adapt to changes that take place in your surroundings. This detects and reduces noises without extra effort. Orka presents you with a hassle-free experience that's smoother than basic noise reducing preset patterns.
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Yes! Orka Two offers universal connectivity that allows you to stream high-quality audio wirelessly from any Bluetooth® devices such as iOS and Android smartphones.
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App


Orka Health App is one-stop access to your personalized hearing experience. Its features include:
  • Volume control: Adjust the overall volume of your hearing aids or control the volume for each ear individually.
  • Program selection: Switch between different hearing programs designed for various environments or situations, such as quiet settings or noisy environments.
  • Sound customization: By taking the in-app hearing screening, you can tailor your hearing aids according to your screening results.
  • Directional focus: Control the directional microphones of your hearing aids to focus on sounds coming from specific directions (e.g. in front of you)
  • Battery monitoring: Monitor the battery level of your hearing aids.
  • Remote support: Access remote care support from your hearing care professional, including remote adjustments to your hearing aids.
  • Connectivity status: Check the status of your connected devices, such as your smartphone, tablet or TV.
  • Firmware update: Access to the very latest features and performance improvements developed by Orka via over-the-air technology.
  • Help center: Allow you to access the user guide and troubleshooting tips as well as to request assistance through Contact Us when you encounter problems with using the hearing aids or app.
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Orka Health App is compatible with both iPhone (iOS 14 and later) and Android smartphones (Android 8 and later).
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Orka Health App is available in App Store and Google Play. Or, simply scan the QR code below to download the app.
Or else, you can click the link below to download the app:
iOS:
Android:
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Some features of hearing aids require internet access, such as the following:
  • Firmware update
  • Remote consultation
  • In-app hearing screening
  • Synchronization of hearing profile
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You are required to access the app during the initial setup of your Orka Two for synchronization of hearing profile based on your audiogram. If you don't have an audiogram, you're advised to take our in-app hearing screening. This ensures your hearing aids are optimally programmed to your hearing level, providing you the best possible hearing experience.
After the initial setup, you may use your hearing aids without using the app. The app is designed to enhance the overall user experience by providing additional controls and customization options, but it is not neccessary to operate the hearing aids.
Other than controlling your Orka Two with the app, you can also use the buttons on the charging case to adjust volume and change between the hearing aid programs.
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Having hearing aids that are programmed to your hearing level ensures you the best possible hearing experience. The screening helps determine the quietest sounds you can hear at different frequencies. Thus, you should take the in-app hearing screening if you don't have an audiogram.
The in-app hearing screening is calibrated with Orka Two hearing aids for more accurate results compared to common online hearing screening.
Before the screening, you will be guided and instructed by Orka's interactive animated tutorial. During the screening, make sure you tap on "I hear the beep" whenever you hear the tone presented. Once the screening is complete, the screening results will be shown and can then be used to customize your hearing profile by tapping on "Generate hearing profile".
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No, the in-app hearing screening cannot replace a clinical hearing test conducted by a hearing care professional. It can be useful as preliminary, self-administered screening tools to find out your estimated hearing level and the results can be used to program your Orka hearing aids.
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Yes. Tinnitus could affect your screening results by making it harder for you to identify the pure tone you hear during the screening process.
If you have any concerns about the results, you're recommended to vist a hearing clinic and consult an audiologist or hearing care professional in your area for comprehensive evaluation.
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Yes. Firmware updates will be released from time to time to improve Orka Two's performance, features and stability. By connecting your Orka Two to the app, you can have your hearing aids and charging case up-to-date with the latest firmware version to ensure that you benefit from advancements in technology, enhanced functionalities and potential bug fixes. Simply go to "Menu" - "My Account" - "Firmware Update" to update the firmware version of your hearing aids and charging case.
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Online Hearing Screening


If you have never had your hearing tested before, and are wondering if you need hearing aids, Orka online hearing screening can give suggestions, and let you know if Orka hearing aids can help with your current hearing loss. You may use the results to get a customized hearing solution with Orka hearing aids.
*Orka online hearing screening is not to replace a professional clinical hearing test. It is for informational purposes only.
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An online hearing screening gives you a preliminary assessment of your current hearing ability. While it is not a replacement for a clinical evaluation conducted by a hearing professional such as an audiologist, it can still provide valuable insights. From an online hearing screening, you can learn:
  • Estimated level of your hearing ability
  • Awareness of your hearing health and care
  • Whether you need to take further actions
  • Whether you're a candidate for Orka hearing aids
*It is important to note that online hearing screening have limitations and cannot replace a professional hearing assessment. Factors like the quality of your headphones or speakers, environmental noise, and the absence of bone conduction testing can affect the accuracy of the screening results. If you suspect you have hearing difficulties or your online screening results indicate a potential issue, it’s crucial to consult an audiologist or hearing care professional for a comprehensive evaluation and personalized recommendations.
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To conduct an online hearing screening, you will need the following:
  • A quiet and comfortable environment: Select a quiet room or space where you can take the screening without any background noise or distractions.
  • A reliable internet connection: Ensure you have a stable internet connection to access the screening platform and avoid any interruptions during the screening.
  • A computer, tablet, or smartphone: Access the online hearing screening using a computer or mobile device with a web browser.
  • Quality headphones or earphones: Preferably closed and wired earbuds. Avoid using low-quality earphones or built-in speakers, as they may distort the sounds and affect the screening results.
  • Time and focus: Allow sufficient time to complete the screening. It usually takes around 10-20 minutes. Ensure you can focus on the screening without any interruptions.
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No, none of the online hearing screening can replace a professional hearing assessment in the current marketplace. Our online hearing screening is developed by a team of leading sound engineers and audiologists. It can provide insights into your hearing ability and let you know if Orka can help with your hearing loss.
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There is no need to take the online hearing screening again if you have a copy of your clinical-based audiogram within one year. We suggest that you take a clinical hearing test every year. If you haven't done so, you can also take our online screening to see if your hearing loss has changed.
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Yes. Tinnitus can affect your screening results by making it harder for you to identify the sounds you hear during the screening process.
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Payment & Order


The cost of a pair of Orka Two is $1899.
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We do not impose any additional charges or fees. However, please be aware that tax might be applicable according to the tax laws in certain states.
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Creating an account is not compulsory for you to proceed checkout. However, it's highly recommended to create one before making a purchase as this could ease your shopping experience. You can check your order information later through "My Account" - "My Order" - "Order Summary". The account that you've created on the website can be used to log into Orka Health App as well.
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We accept a variety of payment methods, which include:
  • Affirm
  • American Express
  • Apple Pay
  • China UnionPay
  • Diners Club
  • Discover
  • Google Pay
  • JCB
  • Mastercard
  • Visa
  • PayPal
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We've partnered with Affirm to provide monthly installments plans as an alternative payment option for our customers. As an example, you might pay as low as $79.13 each month at 0% APR over a 24-month term without having to make a one-time purchase at $1899.
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Yes, you can add or update your payment method without making a payment by logging in your Affirm account.
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Typically, your initial monthly payment will be due one month following the processing of your purchase. Every subsequent monthly payment will be scheduled for the same date each month thereafter. We are unable to alter your monthly payment due date. However, you do have the option to set up automatic payments through Affirm, which can be set for any preferred date when you enable AutoPay - a feature that automatically debits your monthly payment on each due date. Click here to learn more information
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Your payment will be charged as soon as you complete the checkout process and your order is confirmed. For customers on installment plan, you will be notified by Affirm each month with your statement. For more information about Affirm's payment schedules, please refer to your Affirm account.
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Your payment may be declined for various reasons. Please double check the following:
  • Contact information (e.g. Phone number, email address)
  • Payment information (e.g. Card details, security code, billing address)
  • Sufficient funds in your bank account
  • Card limits or restrictions You may try using another form of payment or placing a new order. Otherwise, please contact your bank or card issuer for further assistance. If you are checking out through Affirm for monthly installment plan, please refer to the email from Affirm for the reason why your installment application isn't approved.
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After you place an order, you will receive an email confirmation about your order. You can also check your order here. For the receipt and invoice, you will receive them with a delivery confirmation email after you receive your package.
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Product Details


Yes! Orka Two is registered as an FDA Class II exempt medical device. It's designed to aid adults 18 years old and above with mild to moderately severe hearing loss.
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Orka Two is for individuals with mild to moderately-severe hearing loss. If you are unsure of your hearing level, you can take our online hearing screening to find out if you are the right candidate. You can also take our questionnaire here.
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You should see a doctor, preferably an Ear-Nose-Throat (ENT) specialist, if you have any of the problems listed below:
  • Your ear has a birth defect or an unusual shape.
  • Your ear was injured or deformed in an accident.
  • You saw blood, pus, or fluid coming out of your ear in the past 6 months
  • Your ear feels painful or uncomfortable
  • You have a lot of ear wax, or you think something could be in your ear
  • You get really dizzy or have a feeling of spinning or swaying (called vertigo)
  • Your hearing changed suddenly in the past 6 months
  • Your hearing changes: it gets worse then gets better again
  • You have worse hearing in one ear
  • You hear ringing or buzzing in only one ear
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It's highly recommended to have an audiogram before purchasing Orka hearing aids. As it can be used for the customization of your hearing aids to ensure an optimal hearing experience.
If you don't have one, you can take Orka's proprietary in-app hearing screening. The screening is calibrated with Orka hearing aids. Its results can be used to program your hearing aids as well and create a customized hearing profile for you.
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You can upload your audiogram through the following channels:
  1. Via My Account on Orka's official website
  2. Via Orka Health App. Simply go to "Menu" - "Self Adjustments" - "Upload Audiogram".
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Yes! Your Orka Two can be programmed to your hearing loss based on the audiogram that you provide to us. You can also program your hearing aids by generating a hearing profile with the results of the in-app hearing screening.
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Yes! You can schedule an appointment with our hearing care professionals to have your Orka hearing aids adjusted to your hearing preferences. These adjustments are made based on your audiogram or the results of the in-app hearing screening. They can be done synchronously and asynchronously at your convenience.
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No, Orka Two is sold in pairs at the moment.
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AI DeNoise is Orka's proprietary noise reduction feature that is developed using machine-learning algorithms. It empowers Orka hearing aids by filtering out background noises while enhancing human voices in real-time. With the advancement of AI DeNoise, sound filters in Orka hearing aids and can self-adapt to changes that take place in your surroundings. This detects and reduces noises without extra effort. Orka presents you with a hassle-free experience that's smoother than basic noise reducing preset patterns.
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You are able to control your Orka Two such as volume and hearing program with your smartphone through Orka Health App. There is an alternative to the app, which is using the control buttons on the portable charging case.
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Yes! Orka Two offers universal connectivity that allows you to stream high-quality audio wirelessly from any Bluetooth® devices such as iOS and Android smartphones.
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Yes! With advanced connectivity feature, you can pair up to 8 Bluetooth®devices simultanesouly, two of which can be actively connected at any one time.
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The universal connectivity feature offered by Orka Two allows you to stream high-quality audio wirelessly to your Orka Two from any smart TV. Simply connect your Orka Two to your smart TV via the TV's Bluetooth® settings.
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There are two hearing aid programs in Orka Two:
  1. Normal Hearing Program: With the adaptive environmental classifier feature, Orka Two optimizes your hearing experience by recognizing and automatically adapting to most of your listening situations.
  2. In Noise Heairng Program: Orka Two offers directionality feature which improves your listening performance in noisy environments by focusing on speech in front of you.
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Orka Two is a rechargeable hearing aid using built-in lithium-ion battery. Unlike traditional hearing aids, there is no need for frequently replacing disposable batteries.
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No, Orka Two is rechargeable hearing aids using built-in lithium-ion battery.
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A fully-charged battery provides you with up to 12 hours of usage. With the rechargeable case, Orka Two ensures up to 36 hours of high-quality listening.
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Hearing aids are not intended to treat tinnitus. Hearing loss and tinnitus often occur simultaneously. Hearing aids amplify external sounds, making it easier for individuals with hearing loss to hear better. Improved hearing abilities can shift focus away from the tinnitus, resulting in the perception of reduced tinnitus sounds as the brain pays more attention to the external sounds.
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Orka Two is currently available in white only.
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Your Orka box comes with all the necessary accessories including wax guards, domes and a brush. An Orka Hearing Care Professional will demonstrate how to do the daily cleaning and maintenance using these accessories during a remote consultation session. You can also refer to our how-to video series for help. For further assistance, feel free to email us directly.
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Absolutely yes! We welcome you to have a free consultation with an Orka Expert before your purchase if you're unsure whether you need hearing aids.
With Orka's professional support team and all-inclusive services, you can get specialized hearing care just as good as in clinic, yet in a more convenient way. The best practice is to make full use of our remote care services so that your hearing aids can always work at their best and your concerns can always be addressed without even the slightest delay.
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Remote Care


Getting hearing aids is not a once-and-for-all solution. Complementary services are equally important to make sure your hearing aids are perfectly tailored to your own lifestyle and preferences. That's where Orka Remote Care comes into play, serving you every step of the way from virtual unboxing, hearing health consultations to remote adjustments and technical support, all of which can be done digitally with no office visits required.
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When you purchased Orka hearing aids you may have been scheduled for, or offered a link to schedule a Welcome Call appointment. We understand that the use of new hearing aids can be challenging in the beginning. The Welcome Call connects you with your assigned Hearing Care Professional and you'll have the opportunity to ask them any questions or for specific advice you may need. Your hearing care professional will remain available as you begin your hearing journey and assist you every step along the way.
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Orka's hearing care professionals will talk with you to ensure you're doing well with Orka hearing aids. Our experienced, knowledgeable and friendly hearing care professionals are ready to answer your questions. During the call, if needed, they could guide you through the initial setup of your hearing aids and Orka Health App.
If you've already completed the initial setup before the Welcome Call and have uploaded your audiogram, it's essential to sync your hearing profile so that your hearing aids are programmed to your hearing levels. If you don't have an audiogram, you can take our in-app hearing screening to customize your hearing aids.
Please note that the new sound experiences of using your very first hearing profile created based on your audiogram or the results from in-app hearing screening may not be as good as you expect. If you have such experience, it's important to let our hearing care professionals know during the call. They can make sound adjustments to ensure optimal and comfortable sound quality tailored to your specific hearing needs.
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During your first remote consultation, you have a video meeting with Orka's Hearing Care Professionals, where they show you all the necessary steps to quickly get started with the hearing aids, including:
  • How to wear Orka hearing aids?
  • How to choose the right domes?
  • How to connect to Bluetooth® on smart devices?
  • How to use Orka App?
  • How to do daily maintenance?
  • Suggestions about hearing aids usage.
FYI: The session is completely flexible and our Hearing Care Professional is there to answer whatever questions you may have.
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The first fit of your hearing aids is just the beginning. There is an adaption stage that each user will have to go through when they start wearing the devices. While some may get used to them very quickly, it takes longer for others. And the follow-up consultations are there to get your hearing aids checked by a Hearing Care Provider so that they can make adjustments to the devices and make sure the adaptation goes smoothly for you.
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Remote Care Services are totally free of charge for all Orka users. And you can always access our remote care services by booking a session via the ORKA Health App or email.
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Shipping & Return


No. The shipping cost will be covered, which means you won't have to pay any extra fees for delivery.
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Orka hearing aids are expected to be delivered in 3-10 business days once you place the order. It usually takes us 1-2 business days to process your order. Please note that this date is subject to the stock status and availability of the product ordered. We do not guarantee that your order will not be delayed as there may be issues beyond the control of Orka or the carrier. You may use the provided tracking number to track the status of your shipment on the carrier’s website.
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No. International addresses are currently not supported. We only ship our products within the United States.
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When your order is shipped, you should receive an email with tracking information. Click on the provided tracking number to track the status of your shipment on the carrier’s website.
You can also check the detailed shipping information through My Order in your account. Click "view more" to see your order summary.
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After the product is shipped, the title and risk of loss will transfer to you. Please note that the shipping and delivery dates we provide are only estimates and can not be guaranteed. Orka is not liable for any delays in shipments.
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Generally, our shipped orders do not require a signature for delivery. However, if you feel there's a need for a signature to ensure the security of the delivery of your order, this service can be provided upon request. Just contact Orka Support and they will assist you with your order if the addition of a signature requirement is needed.
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Yes. You can return the device within the forty-five (45) days trial period after delivery. As long as the device or accessory is in its original condition and has not been damaged, lost or modified in any way. Please contact Customer Support at support@hiorka.com or simply give us a call at 1(800) 653-6022 and a Customer Support Specialist will help you with your return request.
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No. When your return authorization is created, we will provide you with a prepaid return label to send back the product.
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Yes! If you return the product in the condition it was received, without any damage due to misuse, and your return request is made within the forty-five (45) day trial period, you will be entitled to a full refund.
*Please note that once we process your return request and send you a return label, you will have 30 days to send your devices back to us to be eligible for a refund.
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Refunds will be processed in the method of payment used at the time of purchase and paid within 7-10 business days after your return is accepted.
If you placed your order with Affirm's installment plan, a refund will post to your Affirm account once we process your returns. Please refer to your Affirm account for refund details.
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Warranty & Insurance


Eligibility for insurance coverage or government healthcare programs, such as FSA/HSA, may vary depending on a variety of factors including benefit periods, allowances, and ages. While many insurers and healthcare programs often view hearing aids as alternatives and thus provide limited coverage, some may still offer some level of coverage. To find out if Orka hearing aids are covered under your individual plan or healthcare programs, it is advisable to check directly with your insurance provider or program administrator for more specifics. You may require a medical diagnosis of hearing loss from a qualified audiologist. In the event you are eligible for a hearing aid benefit from your insurance provider or healthcare programs, you can file a claim using our official receipt. Orka can provide further assistance in filing your claim if necessary. While we provide reasonable assistance with claims, we do not guarantee insurance or healthcare programs( for example FSA/HSA) eligibility, explicitly or implicitly, and our assistance does not guarantee claim success. Please be aware that we do not provide professional advice. It is important to seek individual advice rather than solely relying on the terms of our products and services. Please note, you are accountable for your own damages or losses in connection to insurance or healthcare programs and your usage of our products or services. Orka is happy to provide further assistance if needed. Feel free to contact us. We are always happy to help!
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We offer a 3-year original limited warranty that covers material and workmanship defects for the products, including the hearing aids and charging case. The warranty begins on the date that the new devices are received.
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During the original warranty period, we will replace the hearing aid system (i.e. Two hearing aids and one charging case) ONCE only for loss or damage not related to normal use. If it's outside of warranty, Orka will charge for the replacement for the lost or damaged hearing aid system. Please contact our customer support via support@hiorka.com or call us at (800) 653-6022 for the details.
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If your hearing aids are not working properly,
  1. You may refer to the user manual for basic troubleshooting
  2. You can report the issue you have through Contact Us which is located in the menu bar in Orka Health App. There are a few categories of issues that you can choose from, such as sound, battery, Bluetooth®, Control and others. After you submit a ticket about your issue, our Orka Expert will reach out to you for issue resolution.
  3. You may directly contact your hearing care professional after you tried basic troubleshooting the issue with the provided guides. You can also schedule a video appointment with your hearing care professional to better diagnose the issue with you.
  4. Otherwise, you can reach out to our customer support to assist you via support@hiorka.com or call us at (800) 653-6022.
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