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Cannot connect the hearing aids with the Orka Health app

1. Restart your hearing aids

Put your hearing aids back into the charging case, close the lid and wait 10 seconds.

2. Turn Bluetooth® off and then on again

Go to your phone > Settings > Connections > Bluetooth® and try turning Bluetooth® off and then on again to refresh the device Bluetooth®.

3. Restart the Orka Health app
Exit the app from backstage and then restart the app.

4. Follow the instructions in the app

5. Turn phone off and then on again

Try turning the phone off and then on again to refresh the device.

6. Contact us

For more information or help, please contact us at support@hiorka.com.

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