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Double tap does not work

A delay of a second or two is normal when operating the double tap.

1. Please make sure hearing aids have been charged

You can find the remaining battery display on the app control interface.

2. Restart your hearing aids

Put the hearing aids into the charging case and close the lid, wait for around 10 seconds. Make sure the charging case is charged.

3. Re-pair the Bluetooth®

a. Enter pairing mode

Keep your hearing aids in the charging case and open the lid, press the button (on the back) for about 3 seconds. When the light in the middle flashes, it means you have successfully entered the pairing mode.

b. Turn on device Bluetooth®

Go to your phone>>Settings>>Bluetooth® and turn on the Bluetooth®.

c. Pair device Bluetooth® with Orka One

Select "OrkaOne" from the list of Bluetooth® devices and choose to allow pairing.

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