If you haven't updated to the latest version of firmware, please try to update it via My Account >> Firmware update. Please take out the hearing aids before the upgrades. Make sure you have cellular data/wifi turned on when downloading the upgrades. Once the downloading is interrupted, you need to re-download it. Firmware upgrades usually take 5-10 mins.

If your upgrades are unsuccessful, please try the following steps:

1. Restart your hearing aids

Put the hearing aids into the charging case and close the lid, wait for around 10 seconds, and then take the hearing aids out. Make sure the charging case is charged.

2. Restart the Orka Health app

Exit Orka Health app from backstage, then open it again.