1. Check the volume control in the app

You can turn up the volume in either ear in the app.

2. Check the microphone, earpiece and wax guards on both hearing aids are free from earwax

You can follow the 'Caring for Your Device' section of the user guide for hearing aid cleaning and maintenance.

3. Check your ear canal

Please check whether your ear canal is clean and free from earwax.

4. Place the earpiece correctly in your ear canal

Follow the instructions in the How-to video. Slightly shake your head to ensure that your hearing aid fits.

5. Choose a suitable dome

Try using the closed dome or power dome. Follow the instructions in the How-to video to choose a suitable dome.

6. Contact us

For more information or help, please contact us at support@hiorka.com.